Help & support
For couples, wedding professionals and guests using Yoso Yes on the web, iPhone or Android.
Contact us
- In the app: open your profile, choose Help & support, and send us a message. Your requests stay listed there, and we reply by email.
- By email: write to support@yosoyes.com. Tell us the email address on your account, what you were trying to do and which device you use, and add a screenshot if you can.
Common questions
I can’t sign in
On the sign-in screen, ask for a sign-in link by email, which signs you in without your password, or choose Forgot password? to set a new one. If the email doesn’t arrive within a few minutes, check your spam folder, then write to us.
Where are my wedding photos and films?
When your studio shares your Photo Box or Film Box, it appears in the app under Portal, in Boxes. You can also open the link your studio sent you. If the box asks for a password, your studio can give it to you.
A question about a quote, contract or invoice
Quotes, contracts and invoices come from the artisan you booked, so they are the best person to change one. Invoices are paid on Stripe’s secure checkout page, and Yoso Yes never sees your card details. If a payment went wrong, write to us with the invoice number.
Someone is bothering me, or I saw something inappropriate
In the app you can report a message, a profile or other content, and block any account. Accounts you block are listed in your profile under Blocked accounts, where you can unblock them. We review every report. For anything urgent, write to support@yosoyes.com.
I’m a wedding professional
For help with your listing, verification, team, calendar connections or payouts, use Help & support in the app, or write to support@yosoyes.com from the email address on your business account.
How do I delete my account?
In the app, open your profile, then Privacy & security, and choose Delete my account. Without the app, follow the steps on Delete your account.
Your privacy
Our privacy policy explains what we collect and why. For a privacy request, write to privacy@yosoyes.com.
En français
Besoin d’aide ? Dans l’application, ouvrez votre profil, choisissez Aide et assistance et envoyez-nous un message, ou écrivez-nous à support@yosoyes.com. Pour supprimer votre compte : profil, Confidentialité et sécurité, puis Supprimer mon compte.